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If you still have any questions you can contact us below.
Frequently asked questions
1. What is your return policy?
We accept returns for exchange only if you are not completely satisfied with your purchase. The item must be new, unused, and returned within 7 days of the purchase date with all original tags and labels attached.
2. How do I initiate a return?
To start a return, please email us at [email protected] to request a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, pack the item securely in its original packaging, include your proof of purchase, and follow the return shipping instructions provided via email or WhatsApp.
3. Do you offer refunds?
No, we do not offer refunds. However, we do provide exchanges for eligible returns.
4. Who covers the return shipping costs?
Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method to ensure the safe return of your item.
5. How long does it take to process my exchange?
After we receive and inspect your returned item, please allow at least 5 days for us to process your exchange. We will notify you via email once your return has been processed.
6. What if I receive a defective or damaged product?
If you receive a defective or damaged item, please contact us at [email protected] as soon as possible to arrange for a refund or exchange.
7. Can I return an item after 7 days?
No, we only accept returns that are postmarked within 7 days of the purchase date.
8. How will I know if my return has been processed?
We will notify you via email once your return has been received and your exchange has been processed.
9. How can I contact customer support for further assistance?
If you have any questions regarding your return, feel free to reach out to us at [email protected].